Question 1

How do I charge Heatbox?

 · Accepted Answer

Use the provided USB-C cable to plug into a 110V or 220V power socket. It takes approximately 90 minutes to fully charge.

Almost any type of food can be heated up with Heatbox. Ranging from vegies, rice, pastas, potatoes, chicken, meat, fish, soups and other types of food and meals.

Question 2

How do I clean Heatbox?

 · Accepted Answer

The inner container and inner lid are dishwasher proof. All other parts should be cleaned with cleaning cloths and minimum amounts of water and soap.

Question 3

Is Heatbox waterproof?

 · Accepted Answer

Heatbox is splash proof. In other words, don’t go swimming or showering with it. The inner container and inner lid, however, are water- and even dishwasher proof.

Question 4

What is the size and weight of Heatbox?

 · Accepted Answer

The dimensions of Heatbox are 9” x 6” x 3” (240 x 155 x 76 MM) and it weighs 2.7 pounds (1.2 KG). The inner container’s volume is 755 ml and can contain an above average meal of 430 grams.

Question 5

How often can I use Heatbox?

 · Accepted Answer

Heatbox can be used up to 3 times on a single charge. This usage is based on heating 3 small meals (option ‘low’). Approximately 2 regular or larger meals (options ‘medium’ and ‘high’) can be heated on a single charge. Another factor that can decrease the quantity of using Heatbox to heat meals is using Heatbox to charge your mobile devices.

Question 6

How do I select the right steaming program for my meal?

 · Accepted Answer

For relatively small or lighter meals (e.g. vegies) select ‘low’. For a normal sized meal (e.g. rice or pastas) select ‘medium’. For larger and/or dense meals (e.g. soups, meat and potatoes) select ‘high’.

Question 7

How do I use Heatbox?

 · Accepted Answer

Add 20 ml of water in the morning before you leave home (it won’t mix with your food). Once you get hungry, simply remove the inner lid and turn Heatbox on with the button on the device or the app. After 8-12 minutes, your meal is warm and ready to be consumed.

Question 8

What materials is Heatbox made from?

 · Accepted Answer

Heatbox has a 100% bamboo wooden lid is body will be made from PP and PC material. Your food is stored in stainless steel containers.

Question 9

What happens if I drop my Heatbox?

 · Accepted Answer

Our strong housing parts are designed to be light yet super strong to keep your food safe, even when you drop it by accident.

Question 10

How do I add extra inner containers to my order?

 · Accepted Answer

Simply add €15 to your pledge for each additional container   lid you want to have.

Question 11

What payment methods are accepted?

 · Accepted Answer

All major credit cards.

Question 12

Is Heatbox tested?

 · Accepted Answer

Heatbox is tested for usability, safety, food-grade materials and durability.

Question 13

Where is Heatbox made?

 · Accepted Answer

Heatbox is designed in the Netherlands. Components are sourced from all over the world and eventually manufactured in Shenzhen, China.

Question 14

Will I have a warranty/guarantee on my Heatbox?

 · Accepted Answer

Users will have a 1-year factory warranty on Heatbox, on all components that are not likely to breakdown (lid, sealing, etc.).

Question 15

When will Heatbox ship?

 · Accepted Answer

The first batch shipment is expected to be sent out in July 2020. Let’s reset some campaigner standards.

Question 16

How much are shipping costs for Heatbox?

 · Accepted Answer

Shipping costs worldwide are €30. However, US and NL shipments receive 50% discount.

Question 17

What are stretch goals?

 · Accepted Answer

We have 3 stretch goals: a cooling sleeve (€250K), divider container (€500K) and a mystery colour (€1M). Once these target amounts are reached, we will be able to offer these as add-ons.

Question 18

Do you have CE certification?

 · Accepted Answer

The products that will be delivered will have CE marking.

Frequently Asked Question Scroll down to check our FAQ's

Heatbox

FAQ's | Usability